✅ Less pressure on clinical instructors
✅ Consistent and comprehensive maintenance
✅ Instructions are always in the right place
✅ Colleagues Become Ambassadors
HartingBank, a division of Medux, provides maintenance for healthcare and rehabilitation devices that are used daily in healthcare facilities throughout the Netherlands. To ensure the quality and safety of these devices, maintenance work must be performed consistently and in accordance with established procedures. This requires not only technical expertise but also knowledge that is readily available when needed.
Technicians learn their trade through a train-the-trainer approach involving mentors, on-the-job trainers, and L&O specialists. This works well during training sessions, but not all maintenance tasks are performed on a regular basis. Some tasks are carried out only a few times a year, causing knowledge to fade over time. When technicians are then standing in front of a piece of equipment and are unsure about a specific procedure, a written manual often provides insufficient support. The result: maintenance isn’t always performed completely, or on-the-job trainers are approached again with the same questions. Valuable time is wasted repeating explanations that have already been given.
The solution wasn’t better manuals, but a more accessible way to make knowledge available when it’s needed. With Vormats, trainers and on-the-job coaches can turn their expertise into short instructional videos themselves, without any prior experience with video or editing. They receive step-by-step guidance from knowledge transfer to a professional end result in HartingBank’s corporate style. The videos are stored in SharePoint, alongside technical drawings and protocols. This allows technicians to find the instructions in the same place where they already look for other maintenance information.
A key part of the approach is that on-the-job trainers appear on camera themselves and demonstrate the tasks. This not only makes the instructions more relatable but also fosters a sense of ownership. Moreover, its use wasn’t limited to maintenance instructions. The communications department and executive management now also use Vormats for vlogs, updates, and internal communications. As a result, video has become a natural part of knowledge sharing within the organization.
Technicians can independently review maintenance instructions when they do not perform a task on a regular basis. As a result, many recurring questions have shifted from on-the-job trainers to an immediately available source of knowledge. On-the-job trainers now have more time for personalized guidance and complex issues. At the same time, maintenance is performed more consistently, because technicians always have access to the same,
up-to-date instructions.
For HartingBank, the greatest benefit lies not only in efficiency, but above all in reliability. The right knowledge is available exactly when it’s needed. And in a healthcare setting, that’s what makes all the difference. “Vormats opens doors that would otherwise have remained closed. You may have an idea, but it also has to be feasible. And that’s where Vormats helps,” says Ramon, a Trainer at HartingBank.