Useful use of work time
98% of people – so also your customers – understand an explanatory video quicker than an instruction manual.
Don’t repeat yourself
Does that one customer keep asking the same questions? Replace one-on-one customer training and tutorials with informative, clear videos to play as often as needed. That way you only have to explain once.
Have one-on-one conversations
Personalise contact moments with clients, even remotely. Take them step by step through an explanation or announcement and keep the conversation going via the comment button.